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Tag Archives: OEMs

Nearly 150 companies now part of Apple repair program

Published: July 16, 2020
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iPhone opened for repair.

Apple recently announced the company’s Independent Repair Provider Program is now open to repair firms in Europe and Canada. | Kevin Khoo/Shutterstock

Apple this month described the growth of a program that provides some official repair resources to certain repair shops. The initiative is separate from the company’s authorized repair service.

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How a tech giant approaches diversity in workforce

Published: July 9, 2020
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HP logo on building window.

In the U.S., 65% of HP employees identify as white. | josefkubes/Shutterstock

In the aftermath of Geoge Floyd’s killing, a number of large companies have issued statements opposing racism. HP’s CEO also issued a goal: Double the number of Black and African American executives by 2025.

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Changes coming to Microsoft’s PC refurbisher programs

Published: June 11, 2020
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Microsoft company building exterior.

Microsoft on June 4 sent an email to companies participating in its Registered Refurbisher Program notifying them the program will end later this year. | mardon 333/Shutterstock

Over 1,700 North American computer refurbishers will be affected when Microsoft consolidates its refurbisher programs this year. The tech giant pledged to continue providing software licenses to them, but questions about cost remain.

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Apple contract reveals repair program details

Published: February 13, 2020
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Closeup of Apple company logo.

To participate in its Independent Repair Program, shops would be required to provide customer information to Apple. | Karol Ciesluk/Shutterstock

Documents obtained by Motherboard show just how onerous the requirements will be for repair shops wanting to participate in Apple’s new Independent Repair Program.

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CEO acknowledges ‘misstep’ in speaker software move

Published: January 30, 2020
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In his apology, Sonos CEO Patrick Spence pledged the company would keep legacy products updated with bug fixes and security patches for as long as possible. | ClassyPictures/Shutterstock

The leader of electronics manufacturer Sonos apologized amid controversy over his company’s decision to end software updates for old smart speaker systems, assuring customers the devices won’t become obsolete.

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